Are you a Senior?
Instacart offers a special Senior Support Service for customers over age 60. We have a dedicated team of agents who specialize in setting up accounts and placing orders for customers who may need
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Problem with your order
Receive a delivery you’re not completely satisfied with? In most cases, we can make things right quickly. Please select Get Help at the bottom of any article in the Help Center for live chat. On the
Tracking your order and delivery
It’s easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. Order status To check your order status on the website— Log
Rescheduling a delivery
You can change your delivery date and time up until a shopper begins working on your order. Here’s how to reschedule: On a computer— Log in and click the 3 horizontal lines at the top left Click
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How Instacart Works
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Instacart+
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Fees and Pricing
Item pricing, referrals, taxes and fees
Placing Orders
Placing an order, sharing a cart, reporting incorrect information
Order in Progress
Tracking your order, approving changes, chatting with your shopper
Delivery
Receiving your items, reporting a problem, unknown charges
Profile and Account Settings
Personal settings, notifications, login issues
Terms of Promos, Credits, & Gift Cards
Terms and conditions for offers, promotions, credits, and discounts
Are you a Senior?
Contact our dedicated Senior Support Service if you need help getting started or with an existing order.
Daily: 8am - 11pm ET