Instacart’s goal is to make grocery shopping effortless so people can live happier, healthier lives. To achieve this vision, it’s important that Instacart cultivates and preserves an environment built on a foundation of Safety, Respect, and Integrity for all Instacart customers, shoppers and partners. 

Instacart built Community Guidelines around these three pillars, and expects everyone to adhere to the standards below while engaging on the platform. 

Safety: Safety is Instacart’s first priority. Every individual should feel comfortable, safe, and secure using the Instacart platform. Instacart does not permit any activity that could create unsafe conditions or cause harm to others.

Respect: From the aisles of the warehouse to members’ doors and everywhere in between, Instacart strives to create and maintain a welcoming, inclusive, and respectful environment for everyone, at all times. Instacart’s expectation is simple: treat others the way you want to be treated. 

Integrity: Trust is a key ingredient in Instacart’s recipe for success as a community. Instacart expects all members of the Instacart community to be honest and to represent and conduct themselves in a way that fosters trust across the platform.

You can learn more about how these guidelines apply to you by viewing Instacart’s Account Access Guidelines for members. 

Instacart Customer - Account Access Guidelines 

Access to the Platform 

Instacart reviews all reported violations of these Community Guidelines and reserves the right to permanently remove account access for shoppers or members found to be in violation.* 

*In some instances, a thorough investigation may be needed, during which time the associated account(s) will be suspended pending the outcome.